Return Policy
Last Updated: October 6, 2026
Effective Date: October 6, 2026
This Return Policy is incorporated into and governed by the Techsnap Terms of Service (“Terms”), available at Terms of Service. Capitalized terms used but not defined in this Return Policy have the meanings given in the Terms. In the event of any conflict between this Return Policy and the Terms, the Terms shall control.
Table of Contents
1. Techsnap Guarantee
PC not as described? We've got you covered.
Under the Techsnap Guarantee, within 72 hours of delivery you may request a full refund if:
- It doesn't match the listing
- Parts are missing or incorrect
- It's defective or won't boot
- It arrived damaged
Manufacturer substitutions of equivalent components (same form, fit, and function but different brand) disclosed in listing notes are not grounds for return.
Some Sellers offer an extended return window on their listings. See Section 3.2.
2. Quick Reference
- Seller ships: 5 business days from purchase
- Initial inspection period: 72 hours from delivery
- Extended return window: 7, 14, or 30 days from delivery where offered by the Seller on the listing
- Restocking fee (buyer’s remorse only): up to 15% of the Item price, set by the Seller on the listing
- Seller payout: after the initial inspection period; not delayed by an extended return window
- Seller return request response: 48 hours from request
- Buyer ships return (defective/misrepresented): 2 business days from receiving the seller’s return label
- Buyer ships return (buyer’s remorse): 2 business days from approval notification
- Seller inspects return: 2 business days from receiving return
- Refund processing: 5-10 business days after seller confirmation
3. Return Windows
3.1 Initial Inspection Period
Every order has an initial inspection period of 72 hours from confirmed delivery. During this period:
- The Buyer may inspect and test the PC
- Delivery is based on carrier tracking
- Signature is required upon delivery for Techsnap-label shipments; for seller-managed labels, signature depends on the label the Seller purchases
- Payment is held in escrow
- Seller payout is triggered after this period expires without a return request, as described in Section 7.1
3.2 Extended Return Window
A Seller may offer an extended return window of 7, 14, or 30 days from confirmed delivery. Where offered, the window is shown on the listing before purchase. The Seller provides the extended return window. It is not a warranty, guarantee, or Techsnap-backed protection, and the Seller funds any refund arising from it. The existing return request, review, and approval process is unchanged.
An extended return window covers the same return reasons as the initial inspection period. It also covers buyer’s remorse returns, which remain at the Seller’s discretion and may be subject to a restocking fee. See Sections 4.2 and 14.4.
The applicable return window is the initial inspection period, or the Seller’s extended return window where offered. Return requests must be filed before the applicable return window closes.
3.3 How to Report Issues
Within the applicable return window, the Buyer must initiate a return request through the order dashboard on the Platform (or by email at help@techsnap.io for guest checkout). Defect claims should be substantiated with evidence such as photos or other documentation. The seller must respond within 48 hours. The seller may contest a claim, and either party may escalate to Techsnap as described in this policy.
3.4 Inspection Checklist
- PC powers on and boots
- All components present and correct
- Specifications match listing
- No physical damage
4. Return Eligibility
4.1 Full Refund - Seller Pays Return Shipping
Returns accepted when:
- PC never delivered
- Doesn't match listing description
- Missing or incorrect components
- Defective or won't boot
- Damaged upon arrival
Seller may contest these claims, but Techsnap makes the final decision if escalated.
Note: If upgraded components were sent instead of listed components, the Seller may refuse the return request at their discretion.
4.2 Buyer's Remorse - Seller's Discretion
Changed your mind? Buyer’s remorse returns may be requested within the applicable return window, whether that is the initial inspection period or a Seller’s extended return window. They are accepted at the Seller’s discretion.
If seller accepts:
- A restocking fee of up to 15% of the Item price may be deducted from the refund where the Seller has set one on the listing. See Section 14
- Buyer pays return shipping
- Buyer purchases a return shipping label and submits carrier and tracking information through the Platform (Add tracking number on the order page)
- Buyer ships within 2 business days of approval notification
- Adult signature required on delivery is highly recommended
- Shipping insurance covering full listing cost is highly recommended
- Must include tracking
- Must return in original condition
- Include all components and packaging
- No Techsnap Platform fee is charged to the Seller on a refunded sale
- Refunds may be reduced if the Item arrives back damaged, incomplete, or in worse condition than it was sent
4.3 Return Exceptions
Techsnap does not accept returns for:
- Buyer-caused damage (misuse, accidents, liquid damage, dropping)
- Buyer modifications (opening, replacing components, upgrades)
- Cosmetic damage from normal use (scratches, scuffs, wear marks)
- Missing accessories or components removed by buyer
- Software or configuration issues caused by Buyer
Sellers may deny returns under these exceptions. If a Buyer disputes, Techsnap makes the final decision. Techsnap may request photos or evidence to assess the exception.
5. Marketplace Standards
5.1 Not Allowed on Techsnap
- "As-Is" systems
- "For Parts" listings
- Non-working PCs
- Systems with undisclosed defects
All PCs must be fully functional as described.
6. Return Process
6.1 Steps
- Report issue within the applicable return window by initiating a return request through the order dashboard on the Platform (or by email at help@techsnap.io for guest checkout). Defect claims should be substantiated with evidence.
- Send photos to the seller through Platform’s messaging system
- Seller reviews and approves/denies the return within 48 hours of the return request
- If approved (defective/misrepresented): Seller purchases a return shipping label from their carrier, then submits the carrier, tracking number, and label URL through the Platform (Submit return label on the order page). Buyer prints the label via View label on the order page and ships using that label.
- If approved (buyer’s remorse): Buyer purchases a return shipping label, submits carrier and tracking information through the Platform (Add tracking number on the order page), and ships the Item. Any restocking fee set on the listing is deducted from the refund.
- If denied: Buyer may escalate to Techsnap support by selecting ‘Contact Support’ within Platform or emailing help@techsnap.io
- Ship return within 2 business days of receiving the seller’s return label for defective/misrepresented returns, or within 2 business days of approval notification for buyer’s remorse returns (failure to ship results in return denial)
- Seller inspects within 2 business days of receiving the return. If the Seller does not respond in that time, the Buyer may escalate to Techsnap support.
- Refund processed after seller confirms receipt and condition
Note: Most issues are resolved quickly when buyers contact sellers directly. Techsnap only steps in as the final decision-maker if a return request is escalated after the seller's initial response.
Guest checkout: Buyers who purchased through guest checkout receive the same return rights and buyer protections as registered Buyers. Initiate a return request by email at help@techsnap.io rather than through the Platform dashboard.
6.2 Return Shipping Costs
Defective/Misrepresented:
- Seller purchases the return shipping label from their carrier outside the Platform
- Seller submits the carrier, tracking number, and label URL through the Platform (Submit return label on the order page)
- Buyer prints the return label via View label on the order page and ships the Item
- Seller is responsible for arranging appropriate shipping insurance on return labels they purchase
- Seller pays return shipping costs
Buyer's Remorse (if accepted):
- Buyer pays return shipping
- Buyer purchases a return shipping label and submits carrier and tracking information through the Platform (Add tracking number on the order page)
- Buyer ships within 2 business days of approval notification
- Adult signature required on delivery is highly recommended
- Shipping insurance covering full listing cost is highly recommended
- Must include tracking
6.3 Packaging
- Original packaging highly recommended
- Secure all components properly to prevent damage
- Include cables, accessories, documentation
Priority: Ensure the return arrives without damage, regardless of packaging used
7. Payment & Refunds
7.1 Payment Release to Sellers
- Released after the initial inspection period (72 hours after delivery)
- Not delayed by an extended return window where one is offered
- Payment frozen if a return request is filed during the initial inspection period
7.2 Refund Timeline
- Refund processed after the seller confirms receipt and condition of the return, after Techsnap approves an escalation where the seller did not respond, or after Techsnap approves a Buyer’s appeal of a Seller’s denial
- Once confirmed or approved via escalation, processed through Stripe within 5-10 business days
- Bank deposit timing varies by financial institution
Note: Chargebacks are handled through payment processors and are outside of Techsnap's control.
7.3 Refund Amounts
Defective/Misrepresented/Damaged Items:
- Full purchase price
- Original outbound shipping cost (if any)
- Return shipping cost (covered by the Seller)
- Sales tax, refunded in full
- No Techsnap Platform fee is charged to the Seller on a refunded sale
Buyer's Remorse (if accepted):
- Purchase price, less any restocking fee set by the Seller on the listing
- Outbound shipping NOT refunded to buyer
- Return shipping NOT refunded to buyer
- Sales tax, refunded in full and never reduced by a restocking fee
- No Techsnap Platform fee is charged to the Seller on a refunded sale
Missing Components:
- Completed returns receive a full refund as specified in Section 4.1 (purchase price, original outbound shipping, return shipping covered by the Seller, and sales tax)
- Partial refund only under a separate Techsnap escalation resolution, processed manually as described in Terms of Service Section 5.4
- Sales tax, refunded in full on a full refund
Note: Where a returned Item arrives damaged, incomplete, or in worse condition than it was sent, the refund may be reduced to reflect the diminished value. See Section 7.4.
7.4 Return Shipping Damage
Common Issue: PCs damaged during return due to improper packaging
If return arrives damaged to seller:
- Seller documents damage with photos
- Seller may deny refund or escalate to Techsnap support
- If denied, buyer may escalate to Techsnap support
- If escalated, Techsnap reviews evidence from both parties and determines the final refund amount at its sole discretion, which may be less than the amounts described in Section 7.3
Buyer responsibilities:
- Original packaging highly recommended
- Secure all components properly to ensure safe arrival
- Include ALL accessories and components
- Take photos before shipping the return
- Take a photo of the drop-off receipt when shipping the return
- Keep packaging receipt/proof
Important: The return must arrive without further damage. At the very least, using the original packaging is highly recommended.
8. Seller Obligations
8.1 Shipping
- Ship within 5 business days of purchase
- Share tracking with buyer through Platform
- Use secure packaging
- For Techsnap-label shipments, signature is required on delivery; for seller-managed labels, signature on delivery is highly recommended
8.2 Response Times
- Message response: 24-48 hours recommended
- Return request response: 48 hours required from receipt of return request (see Section 6.1)
8.3 Return Inspection
- Seller has 2 business days from receiving the return to inspect
- Must confirm receipt and condition through Platform’s order dashboard
- If the Seller does not confirm within 2 business days of receipt, the Buyer may escalate to Techsnap support, and Techsnap may approve the return and process the refund
8.4 Return Label (Defective/Misrepresented)
- Seller purchases the return shipping label from their carrier outside the Platform
- Seller submits carrier, tracking number, and label URL through the Platform so the Buyer can print and ship
- Seller is responsible for arranging appropriate shipping insurance on return labels they purchase
8.5 Listing Requirements
Must include:
- Complete component list with models/specs
- Photos of actual system
- Any cosmetic issues disclosed
- Any extended return window and any restocking fee applicable to buyer’s remorse returns
8.6 Extended Return Windows
Where a Seller offers an extended return window on a listing, the Seller must review return requests filed during that window under the same process and timelines as any other return, and must fund the refunds the Seller approves. The Seller provides the extended return window; Techsnap administers the request through the Platform.
9. Buyer Obligations
9.1 Inspection
- Test thoroughly within the applicable return window
- Document issues immediately
Note: Issues discovered after the applicable return window has closed must be reported to the seller directly. Techsnap is not involved in issues arising after that window.
9.2 Return Requests
- Initiate return requests through the order dashboard on the Platform within the applicable return window (or by email at help@techsnap.io for guest checkout)
- Substantiate defect claims with evidence such as photos or other documentation; the seller may contest, and either party may escalate to Techsnap
- For defective/misrepresented returns: wait for the seller’s return label, then print it via View label on the order page and ship within 2 business days of receiving the label
- For buyer’s remorse returns (if accepted): purchase a return label, submit carrier and tracking through the Platform, and ship within 2 business days of approval notification
Note: Leaving a review does not end the Buyer’s return rights or close the applicable return window.
9.3 Acceptable Testing
Acceptable:
- Power on and test
- Install software
- Run benchmarks
- Verify specifications
Not acceptable:
- Commercial use or revenue generation
- Modify/upgrade components
- Attempt repairs prior to initiating return request
10. Shipping Damage
10.1 Reporting
- Take photos of packaging before opening
- Take photos after opening to document condition
- Report through Platform within the applicable return window (or by email at help@techsnap.io for guest checkout)
- Document all visible damage
11. Cancellations
Orders may be canceled by the buyer before the seller has shipped the item. To request a cancellation, the buyer must contact the seller directly through the Platform’s messaging system. If the seller agrees, the cancellation is submitted to Techsnap for review and approval. If the seller does not agree, the buyer may escalate the request to Techsnap support for a final decision. Once the seller has marked the order as shipped, cancellations are no longer available. Buyers seeking a remedy after delivery must follow the return process outlined in this policy. Techsnap also reserves the right to void an order at its discretion in cases of suspected fraud, payment failure, or Platform error.
12. Prohibited Activities
12.1 Buyers
- False return requests
- Returning different system
- Damaging then claiming arrival damage
- Keeping PC after refund
- Review threats for refunds
- Communicating with Sellers outside Platform in connection with any transaction
12.2 Sellers
- Refusing valid returns
- Misrepresenting specs
- Shipping wrong system
- Shipping delays without notice
- Buyer retaliation
- Communicating with Buyers outside Platform in connection with any transaction
Note: Violations may lead to account suspension or permanent ban with or without prior warning depending on severity of offense.
13. Domestic Only Policy
- US shipping only
- No international sales
- No forwarding services
- Must ship to verified US address
Note: While Techsnap cannot always detect forwarding services, use of such services voids buyer protections.
Both Buyers and Sellers must be located within the United States. See Terms of Service Section 1.1.
14. Fees
14.1 Non-Refundable
- Return shipping label costs (paid by seller for defective/misrepresented returns; paid by buyer for remorse returns)
- Restocking fees, where set by the Seller and applicable to the return
14.2 Platform Fees on Returns
- Full refund (defective/misrepresented) and other void transactions: no Techsnap Platform fee is charged to the Seller on a refunded sale
- Buyer’s remorse (if accepted): no Techsnap Platform fee is charged to the Seller on a refunded sale
- On partial refunds, the default is that no Platform fee applies to the refunded portion; the Platform fee may otherwise be prorated at Techsnap’s sole discretion
14.3 Refundable to Buyer
- Outbound shipping (when return reason is not buyer's remorse)
14.4 Restocking Fees
A Seller may set a restocking fee of 0%, 5%, 10%, or 15% of the Item price on a listing. The restocking fee is set per listing and displayed on the listing before purchase. Restocking fees are set and retained by the Seller and are not Techsnap Platform fees.
Restocking fees:
- Apply only to buyer’s remorse returns
- Never apply to returns for defect, misrepresentation, damage, or missing components
- Never apply to an order that has not shipped
- Are calculated on the Item price only, excluding shipping and sales tax
- Are deducted from the Buyer’s refund and retained by the Seller
- Never reduce the sales tax refunded to the Buyer, which is refunded in full
15. Contact
- Support: help@techsnap.io
- Response: Within 48 hours
Registered Buyers and Sellers must use in-Platform support tools available through their order dashboard for return requests and dispute escalations. Buyers who purchased through guest checkout may initiate a return request by email at help@techsnap.io and receive the same return rights and buyer protections as registered Buyers. Techsnap encourages Buyers to attempt to resolve issues with Sellers first before escalating to Techsnap support. Any disputes that cannot be resolved through in-Platform support are subject to the arbitration clause. See Terms of Service Section 16.
California Residents: Nothing in this Return Policy limits or waives any rights available to California consumers under the Song-Beverly Consumer Warranty Act (Cal. Civ. Code §§ 1790 et seq.) or the Consumers Legal Remedies Act (Cal. Civ. Code §§ 1750 et seq.). To the extent any condition in this Return Policy conflicts with California law, California consumers retain all statutory rights and remedies available under these statutes. California consumers who discover defects after the applicable return window may still have legal remedies and should consult with legal counsel regarding their rights.