Return Policy

Table of Contents

1. Techsnap Guarantee
2. Quick Reference
3. Inspection Period & Buyer Protection
4. Return Eligibility
5. Marketplace Standards
6. Return Process
7. Payment & Refunds
8. Seller Obligations
9. Buyer Obligations
10. Shipping Damage
11. Cancellations
12. Prohibited Activities
13. Domestic Only Policy
14. Fees
15. Contact

1. Techsnap Guarantee

PC not as described? We've got you covered.

You have 72 hours to inspect it and request a full refund if:

• It doesn't match the listing
• Parts are missing or incorrect
• It's defective or won't boot
• It arrived damaged

Manufacturer substitutions of equivalent components (same form, fit, and function but different brand) disclosed in listing notes are not grounds for return.

2. Quick Reference

• Seller ships: 5 business days from purchase
• Buyer inspection: 72 hours from delivery
• Seller payout: 72 hours after delivery or sooner if buyer leaves feedback
• Seller return request response: 48 hours from request
• Buyer ships return (defective/misrepresented): 2 business days from receiving the seller’s return label
• Buyer ships return (buyer’s remorse): 2 business days from approval notification
• Seller inspects return: 2 business days from receiving return
• Refund processing: 5-10 business days after seller confirmation

3. Inspection Period & Buyer Protection

3.1 Standard Protection Window

• 72 hours from confirmed delivery to inspect and test your PC
• Delivery based on carrier tracking
• Signature required upon delivery for every Techsnap shipment
• Payment held in escrow during inspection
• Report all issues before window closes

3.2 How to Report Issues

Within 72 hours, the Buyer must initiate a return request through the order dashboard on the Platform. The return reason cannot be modified once the request is submitted. The seller must respond within 48 hours.

3.3 Inspection Checklist

• PC powers on and boots
• All components present and correct
• Specifications match listing
• No physical damage

4. Return Eligibility

4.1 Full Refund - Seller Pays Return Shipping

Returns accepted when:

• PC never delivered
• Doesn't match listing description
• Missing or incorrect components
• Defective or won't boot
• Damaged upon arrival

Seller may contest these claims, but Techsnap makes the final decision if escalated.

Note: If upgraded components were sent instead of listed components, the Seller may refuse the return request at their discretion.

4.2 Buyer's Remorse - Seller's Discretion

Changed your mind?

If seller accepts:

• Buyer pays return shipping
• Buyer purchases a return shipping label and submits carrier and tracking information through the Platform (Add tracking number on the order page)
• Buyer ships within 2 business days of approval notification
• Adult signature required on delivery is highly recommended
• Shipping insurance covering full listing cost is highly recommended
• Must include tracking
• Must return in original condition
• Include all components and packaging
• Techsnap Platform fee is charged to the Seller separately (not deducted from a payout)

4.3 Return Exceptions

Techsnap does not accept returns for:

• Buyer-caused damage (misuse, accidents, liquid damage, dropping)
• Buyer modifications (opening, replacing components, upgrades)
• Cosmetic damage from normal use (scratches, scuffs, wear marks)
• Missing accessories or components removed by buyer
• Software or configuration issues caused by Buyer

Sellers may deny returns under these exceptions. If a Buyer disputes, Techsnap makes the final decision. Techsnap may request photos or evidence to assess the exception.

5. Marketplace Standards

5.1 Not Allowed on Techsnap

• "As-Is" systems
• "For Parts" listings
• Non-working PCs
• Systems with undisclosed defects

All PCs must be fully functional as described.

6. Return Process

6.1 Steps

1. Report issue within 72 hours of delivery by initiating a return request through the order dashboard on the Platform. The return reason cannot be modified once submitted.
2. Send photos to the seller through Platform’s messaging system
3. Seller reviews and approves/denies the return within 48 hours of the return request
4. If approved (defective/misrepresented): Seller purchases a return shipping label from their carrier, then submits the carrier, tracking number, and label URL through the Platform (Submit return label on the order page). Buyer prints the label via View label on the order page and ships using that label.
5. If approved (buyer’s remorse): Buyer purchases a return shipping label, submits carrier and tracking information through the Platform (Add tracking number on the order page), and ships the Item.
6. If denied: Buyer may escalate to Techsnap support by selecting ‘Contact Support’ within Platform or emailing help@techsnap.io
7. Ship return within 2 business days of receiving the seller’s return label for defective/misrepresented returns, or within 2 business days of approval notification for buyer’s remorse returns (failure to ship results in return denial)
8. Seller inspects within 2 business days of receiving the return (automatic approval if no response)
9. Refund processed after seller confirms receipt and condition

Note: Most issues are resolved quickly when buyers contact sellers directly. Techsnap only steps in as the final decision-maker if a return request is escalated after the seller's initial response.

Guest checkout: Buyers who purchased through guest checkout receive the same return rights and buyer protections as registered Buyers. Initiate a return request by email at help@techsnap.io rather than through the Platform dashboard.

6.2 Return Shipping Costs

Defective/Misrepresented:

• Seller purchases the return shipping label from their carrier outside the Platform
• Seller submits the carrier, tracking number, and label URL through the Platform (Submit return label on the order page)
• Buyer prints the return label via View label on the order page and ships the Item
• Seller is responsible for arranging appropriate shipping insurance on return labels they purchase
• Seller pays return shipping costs

Buyer's Remorse (if accepted):

• Buyer pays return shipping
• Buyer purchases a return shipping label and submits carrier and tracking information through the Platform (Add tracking number on the order page)
• Buyer ships within 2 business days of approval notification
• Adult signature required on delivery is highly recommended
• Shipping insurance covering full listing cost is highly recommended
• Must include tracking

6.3 Packaging

• Original packaging highly recommended
• Secure all components properly to prevent damage
• Include cables, accessories, documentation

Priority: Ensure the return arrives without damage, regardless of packaging used

7. Payment & Refunds

7.1 Payment Release to Sellers

• Released 72 hours after delivery (buyer's inspection period) or sooner if buyer leaves feedback
• Payment frozen if return request filed

7.2 Refund Timeline

• Refund processed after seller confirms receipt and condition of return, or after 2 business days if seller doesn't respond
• Once confirmed or auto-approved, processed through Stripe within 5-10 business days
• Bank deposit timing varies by financial institution

7.3 Refund Amounts

Full Refund (Defective/Misrepresented):

• Purchase price
• Outbound shipping
• Sales tax
• Techsnap Platform fees retained by Techsnap (not deducted from Seller’s payout for void transactions)

Buyer's Remorse (if accepted):

• Purchase price
• Outbound shipping NOT refunded to buyer
• Return shipping NOT refunded to buyer
• Sales tax
• Techsnap Platform fee is charged to the Seller separately (not deducted from a payout)

Partial Refunds:

May be granted at Techsnap's sole discretion when escalated.

7.4 Return Shipping Damage

Common Issue: PCs damaged during return due to improper packaging

If return arrives damaged to seller:

1. Seller documents damage with photos
2. Seller may deny refund or escalate to Techsnap support
3. If denied, buyer may escalate to Techsnap support
4. If escalated, Techsnap reviews evidence from both parties and determines final refund amount at its sole discretion

Buyer responsibilities:

• Original packaging highly recommended
• Secure all components properly to ensure safe arrival
• Include ALL accessories and components
• Take photos before shipping the return
• Take a photo of the drop-off receipt when shipping the return
• Keep packaging receipt/proof

Important: The return must arrive without further damage. At the very least, using the original packaging is highly recommended.

8. Seller Obligations

8.1 Shipping

• Ship within 5 business days of purchase
• Share tracking with buyer through Platform
• Use secure packaging
• Ensure signature is required on delivery for every shipment

8.2 Response Times

• Message response: 24-48 hours recommended
• Return request response: 48 hours required from receipt of return request (see Section 6.1)

8.3 Return Inspection

• Seller has 2 business days from receiving the return to inspect
• Must confirm receipt and condition through Platform’s order dashboard
• Automatic approval if no response within 2 business days of receipt

8.4 Return Label (Defective/Misrepresented)

• Seller purchases the return shipping label from their carrier outside the Platform
• Seller submits carrier, tracking number, and label URL through the Platform so the Buyer can print and ship
• Seller is responsible for arranging appropriate shipping insurance on return labels they purchase

8.5 Listing Requirements

Must include:

• Complete component list with models/specs
• Photos of actual system
• Any cosmetic issues disclosed

9. Buyer Obligations

9.1 Inspection

• Test thoroughly within 72 hours
• Document issues immediately

Note: Issues discovered after the 72-hour inspection period must be reported to the seller directly. Techsnap is not involved in post-inspection period issues.

9.2 Return Requests

• Initiate return requests through the order dashboard on the Platform within the inspection window
• The return reason cannot be modified once the request is submitted
• For defective/misrepresented returns: wait for the seller’s return label, then print it via View label on the order page and ship within 2 business days of receiving the label
• For buyer’s remorse returns (if accepted): purchase a return label, submit carrier and tracking through the Platform, and ship within 2 business days of approval notification

9.3 Acceptable Testing

Acceptable:

• Power on and test
• Install software
• Run benchmarks
• Verify specifications

Not acceptable:

• Commercial use or revenue generation
• Modify/upgrade components
• Attempt repairs prior to initiating return request

10. Shipping Damage

10.1 Reporting

• Take photos of packaging before opening
• Take photos after opening to document condition
• Report through Platform within 72-hour inspection window
• Document all visible damage

11. Cancellations

Orders may be canceled by the buyer before the seller has shipped the item. To request a cancellation, the buyer must contact the seller directly through the Platform’s messaging system. If the seller agrees, the cancellation is submitted to Techsnap for review and approval. If the seller does not agree, the buyer may escalate the request to Techsnap support for a final decision. Once the seller has marked the order as shipped, cancellations are no longer available. Buyers seeking a remedy after delivery must follow the return process outlined in this policy. Techsnap also reserves the right to void an order at its discretion in cases of suspected fraud, payment failure, or Platform error.

12. Prohibited Activities

12.1 Buyers

• False return requests
• Returning different system
• Damaging then claiming arrival damage
• Keeping PC after refund
• Review threats for refunds
• Communicating with Sellers outside Platform in connection with any transaction

12.2 Sellers

• Refusing valid returns
• Misrepresenting specs
• Shipping wrong system
• Shipping delays without notice
• Buyer retaliation
• Communicating with Buyers outside Platform in connection with any transaction

Note: Violations may lead to account suspension or permanent ban with or without prior warning depending on severity of offense.

13. Domestic Only Policy

• US shipping only
• No international sales
• No forwarding services
• Must ship to verified US address

Note: While Techsnap cannot always detect forwarding services, use of such services voids buyer protections.

Both Buyers and Sellers must be located within the United States. See Terms of Service Section 1.2.

14. Fees

14.1 Non-Refundable

• Return shipping label costs (paid by seller for defective/misrepresented returns; paid by buyer for remorse returns)

14.2 Platform Fees on Returns

• Full refund (defective/misrepresented) and other void transactions: Techsnap Platform fees retained by Techsnap (not deducted from Seller’s payout)
• Buyer’s remorse (if accepted): Techsnap Platform fee is charged to the Seller separately (not deducted from a payout)
• On partial refunds, the Platform fee may be prorated at Techsnap’s sole discretion

14.3 Refundable to Buyer

• Outbound shipping (when return reason is not buyer's remorse)

Note: Buyer obligations under this policy end once a review is left. Chargebacks are handled through payment processors and are outside of Techsnap's control.

15. Contact

• Support: help@techsnap.io
• Response: Within 48 hours

Registered Buyers and Sellers must use in-Platform support tools available through their order dashboard for return requests and dispute escalations. Buyers who purchased through guest checkout may initiate a return request by email at help@techsnap.io and receive the same return rights and buyer protections as registered Buyers. Techsnap encourages Buyers to attempt to resolve issues with Sellers first before escalating to Techsnap support. Any disputes that cannot be resolved through in-Platform support are subject to the arbitration clause. See Terms of Service Section 16.

California Residents: Nothing in this Return Policy limits or waives any rights available to California consumers under the Song-Beverly Consumer Warranty Act (Cal. Civ. Code §§ 1790 et seq.) or the Consumers Legal Remedies Act (Cal. Civ. Code §§ 1750 et seq.). To the extent any condition in this Return Policy conflicts with California law, California consumers retain all statutory rights and remedies available under these statutes. California consumers who discover defects after the 72-hour inspection period may still have legal remedies and should consult with legal counsel regarding their rights.