Last Updated: February 10, 2026
Table of Contents
Techsnap Guarantee
Quick Reference
Inspection Period & Buyer Protection
Return Eligibility
Marketplace Standards
Return Process
Payment & Refunds
Seller Obligations
Buyer Obligations
Shipping Damage
Cancellations
Prohibited Activities
Domestic Only Policy
Fees
Contact
1. Techsnap Guarantee
PC not as described? We've got you covered.
You have 72 hours to inspect it and request a full refund if:
It doesn't match the listing
Parts are missing or incorrect
It's defective or won't boot
It arrived damaged
2. Quick Reference
Seller ships
5 business days from purchase
Buyer inspection
72 hours from delivery
Seller payout
72 hours after delivery or sooner if buyer leaves feedback
Seller return request response
48 hours from request
Buyer ships return
2 business days from approval
Seller inspects return
2 business days from receiving return
Refund processing
5-10 business days after seller confirmation
3. Inspection Period & Buyer Protection
3.1 Standard Protection Window
72 hours from confirmed delivery to inspect and test your PC
Delivery based on carrier tracking
Payment held in escrow during inspection
Report all issues before window closes
3.2 How to Report Issues
Within 72 hours, request a return from the seller. The seller must respond within 48 hours.
3.3 Inspection Checklist
PC powers on and boots
All components present and correct
Specifications match listing
No physical damage
4. Return Eligibility
4.1 Full Refund - Seller Pays Return Shipping
Returns accepted when:
PC never delivered
Doesn't match listing description
Missing or incorrect components
Defective or won't boot
Damaged upon arrival
Seller may contest these claims, but Techsnap makes the final decision if escalated.
Note: Seller's discretion applies if upgraded components were sent instead of listed components.
4.2 Buyer's Remorse - Seller's Discretion
Changed your mind?
If seller accepts:
Buyer pays return shipping
Shipping insurance covering full listing cost is highly recommended
Must return in original condition
Include all components and packaging
Techsnap platform fees refunded to seller
5. Marketplace Standards
5.1 Not Allowed on Techsnap
"As-Is" systems
"For Parts" listings
Non-working PCs
Systems with undisclosed defects
All PCs must be fully functional as described.
6. Return Process
6.1 Steps
Report issue within 72 hours of delivery
Send photos to the seller
Seller reviews and approves/denies refund within 48 hours of return request
If approved: Techsnap provides prepaid return shipping label with insurance (for defective/misrepresented returns only; buyer arranges own shipping for remorse returns)
If denied: Buyer may escalate to Techsnap support
Ship return within 2 business days of receiving approval (failure to ship results in return denial)
Seller inspects within 2 business days of receiving the return (automatic approval if no response)
Refund processed after seller confirms receipt and condition
Note: Most issues are resolved quickly when buyers contact sellers directly. Techsnap only steps in as the final decision-maker if a return request is escalated after the seller's initial response.
6.2 Return Shipping Costs
Defective/Misrepresented:
Prepaid label with insurance provided by Techsnap
Seller pays (label cost deducted from seller's payout)
Buyer's Remorse (if accepted):
Buyer pays return shipping
Shipping insurance covering full listing cost is highly recommended
Must include tracking
6.3 Packaging
Original packaging highly recommended
Secure all components properly to prevent damage
Include cables, accessories, documentation
Priority: Ensure the return arrives without damage, regardless of packaging used.
7. Payment & Refunds
7.1 Payment Release to Sellers
Released 72 hours after delivery (buyer's inspection period) or sooner if buyer leaves feedback
Payment frozen if return request filed
7.2 Refund Timeline
Refund processed after seller confirms receipt and condition of return, or after 2 business days if seller doesn't respond
Once confirmed or auto-approved, processed through Stripe within 5-10 business days
Bank deposit timing varies by financial institution
7.3 Refund Amounts
Full Refund (Defective/Misrepresented):
Purchase price
Original shipping
Sales tax
Techsnap platform fees refunded to seller
Buyer's Remorse (if accepted):
Purchase price
Original shipping NOT refunded to buyer
Return shipping NOT refunded to buyer
Sales tax
Techsnap platform fees refunded to seller
Partial Refunds:
May be granted at Techsnap's sole discretion when escalated.
7.4 Return Shipping Damage
Common Issue: PCs damaged during return due to improper packaging
If return arrives damaged to seller:
Seller documents damage with photos
Seller may deny refund or escalate to Techsnap support
If denied, buyer may escalate to Techsnap support
If escalated, Techsnap reviews evidence from both parties and determines final refund amount at its sole discretion
Buyer responsibilities:
Original packaging highly recommended
Secure all components properly to ensure safe arrival
Include ALL accessories and components
Take photos before shipping the return
Take a photo of the drop-off receipt when shipping the return
Keep packaging receipt/proof
Important: The return must arrive without further damage. At the very least, using the original packaging is highly recommended.
8. Seller Obligations
8.1 Shipping
Ship within 5 business days of purchase
Share tracking with buyer
Use secure packaging
8.2 Response Times
Message response: 24-48 hours recommended
8.3 Return Inspection
Seller has 2 business days from receiving the return to inspect
Must confirm receipt and condition through platform
Automatic approval if no response within 2 business days of receipt
8.4 Listing Requirements
Must include:
Complete component list with models/specs
Photos of actual system
Any cosmetic issues disclosed
9. Buyer Obligations
9.1 Inspection
Test thoroughly within 72 hours
Document issues immediately
Note: Issues discovered after the 72-hour inspection period should be reported to the seller directly. Techsnap is not involved in post-inspection period issues.
9.2 Acceptable Testing
Acceptable:
Power on and test
Install software
Run benchmarks
Verify specifications
Not acceptable:
Commercial use or revenue generation
Modify/upgrade components
10. Shipping Damage
10.1 Reporting
Take photos of packaging before opening
Take photos after opening to document condition
Report immediately
Document all visible damage
11. Cancellations
All sales on Techsnap are binding agreements. However, sales may be voided under certain circumstances at Techsnap's discretion.
12. Prohibited Activities
12.1 Buyers
False return requests
Returning different system
Damaging then claiming arrival damage
Keeping PC after refund
Review threats for refunds
12.2 Sellers
Refusing valid returns
Misrepresenting specs
Shipping wrong system
Shipping delays without notice
Buyer retaliation
Note: Violations may lead to account suspension or permanent ban depending on severity.
13. Domestic Only Policy
US shipping only
No international sales
No forwarding services
Must ship to verified US address
Note: While Techsnap cannot always detect forwarding services, use of such services voids buyer protections.
14. Fees
14.1 Non-Refundable
Return shipping label costs (deducted from seller payout for defective/misrepresented returns; paid by buyer for remorse returns)
14.2 Refundable to Seller
Techsnap platform fees (prorated for partial refunds)
14.3 Refundable to Buyer
Original shipping (when return reason is not buyer's remorse)
Note: Buyer obligations under this policy end once a review is left. Chargebacks are handled through payment processors and are outside of Techsnap's control.
15. Contact
Support: help@techsnap.io
Response: Within 48 hours