This Privacy Policy describes how Techsnap LLC ("Techsnap," "we," "us," or "our") collects, uses, discloses, and protects personal information when you use our website, mobile application, and related services (collectively, the "Service"). Techsnap operates a marketplace platform where users can buy and sell computers through our mobile application. Our website provides information about the platform, a contact form, seller application submissions, and Turbo Tank, an interactive game with leaderboard.

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, do not use the Service. We may update this Privacy Policy from time to time. When we make changes, we will revise the "Last Updated" date at the top of this policy and, for material changes, provide notice through the Service or via email.

1. Eligibility and Age Requirements

The Service is intended for users who are at least 18 years of age. By using the Service, you represent and warrant that you are 18 years of age or older. We do not knowingly collect personal information from individuals under 18. If we discover that we have inadvertently collected information from someone under 18, we will promptly delete such information.

2. Information We Collect

We collect several categories of information, as described below:

2.1 Information You Provide Directly

When you register for an account, create listings, communicate with other users, or otherwise use the Service, you may provide us with the following information:

• Account Information: Name, email address, password, and optional profile avatar and banner images

• Shipping Information: Street address, city, state, zip code, country, and phone number for order fulfillment

• Listing Content: Product descriptions, photographs, pricing information, and other details about computers you list for sale

• Communications: Messages, reviews, ratings, and other content you exchange with other users through our in-app messaging system or post publicly

• Transaction Information: Purchase and sale history and transaction details

• Website Contact Form Submissions: Name, email address, and the content of your inquiry when you submit a contact form through our website

• Seller Applications: Name, email address, self-assessment of PC building skills, and links to your work or portfolio when you apply to become a verified seller on the platform

• Turbo Tank Game and Leaderboard: Email address when you participate in Turbo Tank and choose to have your score displayed on the leaderboard

2.2 Information from Third-Party Services

If you create an account or log in using Sign in with Google, we receive certain information from Google in accordance with their authorization procedures. This may include your name, email address, profile picture, and other information you authorize Google to share with us. Please review Google's privacy policy to understand how they handle your information.

When you make a purchase or sale using our payment processing service, we receive transaction information from Stripe, Inc. (our third-party payment processor), including the date and time of the transaction and the transaction amount. Stripe collects and processes payment information (such as credit card numbers and bank account details) directly pursuant to its own terms of service and privacy policy. We do not have access to your full payment card information.

2.3 Information Collected Automatically

When you access or use our mobile application, we automatically collect certain technical and usage information:

• Device Information: Mobile device model, operating system and version, unique device identifiers, mobile network information, and app version

• Crash and Error Data: Technical logs and diagnostic information about app crashes, errors, and performance issues, collected solely for debugging and improving app stability

• Photos and Camera Access: With your permission, we access your device camera and photo library to enable you to capture or select images for product listings and profile customization

We do not collect precise geolocation data, browsing history, or general usage analytics beyond crash reporting.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Provide and Operate the Service: To create and manage user accounts, facilitate transactions between buyers and sellers, process orders, enable in-app messaging, and deliver the core functionality of the marketplace

• Display Public Information: To display your public profile, listings, reviews, and ratings to other users of the Service, and to display leaderboard scores for Turbo Tank

• Process Seller Applications: To review and evaluate seller applications, verify qualifications, assess PC building expertise, and determine approval for verified seller status on the platform

• Communications: To send you transactional messages (order confirmations, shipping updates, account notifications), marketing communications (promotional emails and push notifications about new features or offers), respond to contact form inquiries submitted through our website, and provide customer support responses

• Safety and Security: To investigate and respond to user reports, enforce our Terms of Service, detect and prevent fraud or prohibited activity, and maintain a safe and trusted marketplace environment

• Improve the Service: To analyze crash reports and error logs to diagnose technical issues, fix bugs, and enhance app performance and stability

• Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests, and to protect our legal rights

• Business Operations: To maintain business records, conduct internal analytics, and carry out other activities necessary for our business operations

4. How We Share Your Information

We do not sell or rent your personal information to third parties for their marketing purposes. We may share your information in the following circumstances:

• Public Information on the Service: Your public profile information, product listings, reviews, ratings, and other content you choose to make public will be visible to other users of the Service

• With Transaction Counterparties: When you engage in a transaction, we share necessary information (such as shipping address and contact details) with the buyer or seller to facilitate order fulfillment

• Service Providers: We share information with third-party vendors who perform services on our behalf, including:

○ Stripe, Inc. for payment processing

○ Crash reporting services (such as Sentry or Crashlytics) for error monitoring and diagnostics

○ Infrastructure providers for database hosting, cloud computing, and app infrastructure

These service providers are contractually obligated to use your information only for the purposes of providing services to us and in accordance with this Privacy Policy.

• Legal and Safety Reasons: We may disclose your information if required by law, legal process, or governmental request, or if we believe disclosure is necessary to protect the rights, property, or safety of Techsnap, our users, or the public

• Business Transfers: In connection with any merger, acquisition, sale of assets, financing, or other business transaction, your information may be transferred to a successor entity, subject to this Privacy Policy

• With Your Consent: We may share your information for other purposes with your explicit consent or at your direction

5. Data Retention

We retain your personal information for as long as your account is active or as necessary to provide the Service. Even after account deletion, we may retain certain information as required or permitted by law, including:

• Transaction records and communications for tax, accounting, audit, and legal compliance purposes

• Information necessary to resolve disputes, enforce our agreements, and prevent fraud or abuse

• Backup copies stored in our systems, which will be deleted in accordance with our standard backup retention schedules

Publicly posted reviews and ratings may remain visible on the Service after account deletion but may be anonymized (disassociated from your account name).

6. Your Privacy Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

6.1 California Residents (CCPA/CPRA Rights)

If you are a California resident, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) provide you with the following rights:

• Right to Know: You may request that we disclose what personal information we have collected, used, disclosed, and sold about you in the past 12 months

• Right to Delete: You may request deletion of your personal information, subject to certain legal exceptions (such as transaction records required for tax purposes or information needed to detect fraud)

• Right to Correct: You may request correction of inaccurate personal information we maintain about you

• Right to Opt-Out of Sale/Sharing: We do not sell or share your personal information for cross-context behavioral advertising

• Right to Limit Use of Sensitive Personal Information: We do not use or disclose sensitive personal information for purposes other than providing the Service

• Right to Non-Discrimination: We will not discriminate against you for exercising any of these rights

To exercise these rights, please contact us at help@techsnap.io. We will verify your identity before processing your request and respond within the timeframes required by law.

6.2 Additional Rights for All Users

• Account Information: You may update, correct, or modify your account information at any time by logging into your account settings within the mobile app

• Account Deletion: You may delete your account at any time through the account settings in the app. Upon deletion, we will remove your account and most personal information, but may retain certain data as described in Section 5 (Data Retention)

• Marketing Communications: You may opt out of receiving promotional emails by clicking the "unsubscribe" link in any marketing email we send. You may opt out of push notifications by adjusting your device settings or app notification preferences. Please note that even if you opt out of marketing communications, we will still send you transactional messages related to your account and orders

• Device Permissions: You may revoke permissions for camera, photo library, or push notifications at any time through your device settings. Note that disabling certain permissions may limit your ability to use certain features of the Service

7. Data Security

We implement reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Third-Party Links and Services

The Service may contain links to third-party websites, applications, or services (such as Google Sign-In or Stripe payment pages) that are not operated or controlled by Techsnap. This Privacy Policy does not apply to third-party services. We encourage you to review the privacy policies of any third-party services you interact with. We are not responsible for the privacy practices or content of third parties.

9. Geographic Scope and Data Transfers

Techsnap is based in California, United States, and the Service is intended for users located in the United States. Your information is stored and processed on servers located in the United States. If you access the Service from outside the United States, you acknowledge and consent to the transfer of your information to the United States, where data protection laws may differ from those in your jurisdiction.

10. Children's Privacy

The Service is not directed to individuals under the age of 18, and we do not knowingly collect personal information from anyone under 18. If you believe we have inadvertently collected information from a person under 18, please contact us immediately at help@techsnap.io, and we will promptly investigate and delete such information.

11. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. When we make changes, we will update the "Last Updated" date at the top of this policy. For material changes that significantly affect your rights or our data practices, we will provide prominent notice through the Service (such as a notification in the app) or via email. Your continued use of the Service after such notice constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Techsnap LLC

Email: help@techsnap.io

State of Organization: California, United States