Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms" or "Agreement") constitute a binding legal agreement between you ("you",“your”) and Techsnap LLC, a California limited liability company ("we",“our”). By accessing or using the Techsnap platform, website at techsnap.io, or any related services (collectively, the "Platform" or “Services”), you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.

If you do not agree to these Terms, you must immediately cease using the Platform. By continuing to access or use the Services, you represent and warrant that you have the legal capacity and authority to enter into this Agreement on behalf of yourself or any entity you represent.

1.2 Platform Overview

We operate an online marketplace that connects buyers and sellers of custom personal computers. The Platform enables verified Sellers to list PCs for sale at fixed prices and allows registered Buyers to purchase those Items. While browsing and viewing listings does not require a registered account, a registered account is required to message Sellers, mark Items as liked, purchase Items, or list Items for sale. Guest checkout is not available. All Buyers and Sellers must be located within the United States. The Platform is intended for use by individuals aged 18 and older. While the Platform is designed primarily for individual consumers, purchases made on behalf of a business or organization are also permitted, provided all other Terms are satisfied. The Platform does not display advertisements and does not allow advertisers to pay for product or service placement.

2. Eligibility and Account Registration

2.1 Age Requirement

You must be at least 18 years of age to use the Platform. By using the Services, you represent and warrant that you are 18 years or older. We do not knowingly collect information from or direct Services to persons under the age of 18.

2.2 Account Creation and Verification

To buy or sell personal computers on the Platform ("PCs" or "Items"), you must create a registered account. You may register using a standard email address and password, or by signing in with your Google account. You agree to provide accurate, current, and complete information during registration and to update it as necessary.

Seller accounts are subject to a separate vetting and approval process as described in Section 22. Not all of you who register will be granted seller privileges. We reserve the right to reject any seller account application without providing a reason.

By registering using Google Sign-In, you also agree to Google’s Terms of Service and Privacy Policy, which govern Google’s collection, sharing, and usage of your personal data. We are not responsible for Google’s data practices.

2.3 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to immediately notify us of any unauthorized use of your account or any other security breach. We will not be liable for any losses or damages arising from your failure to protect your credentials or from unauthorized account access.

2.4 Account Suspension and Termination

We reserve the right to suspend or terminate your account at any time, with or without advance notice, for any reason or no reason. Although we may suspend or terminate an account by discretion, the following represents some of the reasons for doing so:

• Violation of these Terms or any applicable laws or regulations
• Fraudulent, illegal, or suspicious activity
• Multiple return disputes or abuse of our Return Policy
• Poor seller performance, including late shipments or misrepresentation of Items

If you have been suspended or terminated, you may not create new accounts or access the Services through alternative means. Terminated accounts due to reasons listed above are not entitled to a refund of any amounts paid via the Platform.

2.5 Account Deletion

You may delete your account at any time by navigating to the Settings section of the Platform and selecting the account deletion option. You will be prompted to confirm your request before deletion is processed.

We retain certain account and transaction data as required for auditing, legal compliance, tax reporting, and dispute resolution purposes, even after a deletion request is submitted. Reviews and ratings associated with a deleted account will be anonymized and will remain publicly visible on the Platform in anonymized form. We will not retain your personally identifiable information beyond what is legally required or necessary for legitimate business purposes.

3. Description of Services

3.1 Fixed-Price Sales Only

We do not permit buyers to make offers or negotiate prices. All Items are sold at the fixed price established by the Seller. When a Buyer initiates a purchase, they agree to pay the full listed price plus any applicable shipping costs and sales taxes.

3.2 Platform Modifications

We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time, with or without notice. We may impose limits on features, restrict access to parts of the Platform, or establish general usage practices. We will not be liable for any modification, suspension, or discontinuation of the Services.

4. Buyer and Seller Relationship

4.1 Direct Contractual Relationship

When a Buyer purchases an Item from a Seller on the Platform, a binding contract of sale is formed directly between the Buyer and Seller. We are not a party to this contract and assumes no liability or responsibility for the performance, quality, condition, safety, legality, or any other aspect of the Item or the transaction.

4.2 User Risks and Responsibilities

You acknowledge that there are inherent risks in buying and selling Items through an online marketplace. Unless expressly stated otherwise in these Terms or our Return Policy, you assume all risks associated with Platform transactions. You are solely responsible for evaluating the suitability, legality, and accuracy of any Item before purchasing or selling it. We do not verify, endorse, or guarantee any listings, Items, or your representations.

4.3 On-Platform Communication Requirement

All communication between Buyers and Sellers related to transactions must be conducted through our messaging system. You are prohibited from exchanging personal contact information or conducting transaction-related discussions outside the Platform. This requirement protects both parties by ensuring we can assist with dispute resolution and maintain transaction records.

5. Purchasing and Payment

5.1 Binding Purchase Commitment

When a Buyer initiates a purchase, they are making a binding commitment to complete the transaction. Upon purchase confirmation, the Buyer is obligated to remit payment for the full listed price plus applicable shipping costs and sales taxes.

5.2 Accepted Payment Methods

All payments are processed through Stripe. We do not collect, store, or have access to your credit card number, bank account details, or other sensitive financial information. All payment data is collected and stored directly by Stripe pursuant to Stripe’s own Privacy Policy and security standards. By submitting payment information, you authorize Stripe to process and store your payment method for purchases you make on the Platform. You represent and warrant that you have the legal right to use any payment method you provide.

5.3 Payment Flow, Escrow, and Seller Payouts

When a Buyer completes a purchase, funds are received and held within our Stripe balance during the applicable inspection period. This escrow-like hold protects Buyers in the event of a return request. Upon successful order finalization — either 72 hours after confirmed delivery with no dispute filed, or sooner upon Buyer’s submission of positive feedback — the Seller’s payout is initiated.

5.4 Partial Refunds

Partial refunds are not processed automatically through the Platform. In certain circumstances — such as a seller escalation following denial of a buyer’s return request during the seller’s inspection period — we may, at its sole discretion, issue a partial refund manually. Partial refunds are uncommon and evaluated on a case-by-case basis by our staff. Our determination regarding partial refunds is final.

5.5 Fraud Prevention

We may delay or refuse to process any transaction for purposes of fraud detection, verification, or to protect you from illegal or wrongful activities. We reserve the right to cancel transactions that we determine, in our sole discretion, to be fraudulent or otherwise suspicious.

6. Fees and Taxes

6.1 Sales Tax Collection

As a marketplace facilitator, we collect and remits sales tax on behalf of Sellers in accordance with applicable state and local tax laws. Sales tax is calculated automatically at checkout based on the Item price, shipping destination, and applicable tax rates at the time of purchase.

6.2 User Tax Responsibilities

While we collect and remits sales tax, you remain responsible for all other applicable tax obligations, including income tax reporting. Sellers are responsible for reporting income from Platform sales to appropriate tax authorities. You should consult a tax professional regarding their specific obligations.

6.3 Currency

All amounts on the Platform are quoted in United States Dollars (USD).

7. Shipping and Delivery

7.1 Domestic Shipping Only

We currently support domestic shipping within the United States only. International shipping is prohibited. All Items must be shipped to verified U.S. addresses. Use of international forwarding services voids all buyer protections under our Return Policy.

7.2 Title Transfer and Risk of Loss

Title to and risk of loss for an Item transfers from Seller to Buyer upon delivery to the carrier for shipment. Once the Item has been delivered to the carrier, the Seller is no longer responsible for loss, damage, or delay during shipping, except as provided in our Return Policy.

7.3 Delivery Acceptance and Signature

Shipments made through the Platform require a signature upon delivery. Buyers should ensure that an authorized person is available to accept and sign for delivery. Failure to be available for signature may result in delays in delivery and may affect the Buyer's ability to initiate a timely return request.

7.4 Return Shipping Costs

In the event of an approved return, responsibility for return shipping costs is allocated as follows:

• Buyer’s remorse returns (e.g., change of mind, no defect or misrepresentation): the Buyer is responsible for all return shipping costs. Buyers are encouraged to retain original packaging materials for this purpose.
• All other approved returns (e.g., Item not as described, defect, damage, missing components): the Seller is responsible for all return shipping costs.

For complete details on the return process, eligibility requirements, inspection periods, and related procedures, please refer to our Return Policy. We will provide guidance on the applicable return shipping process through the Platform and related email notifications.

7.5 Shipping Damage

If an Item arrives damaged, the Buyer must report the damage within the inspection period specified in our Return Policy. All shipments use our provided prepaid shipping labels, and we will handle any necessary insurance claims for shipping damage as covered by the carrier.

8. Warranty Statement

8.1 Overview

We are a marketplace facilitator and do not manufacture, refurbish, or warrant the Items sold through the Platform. The following warranty provisions are intended to pass through applicable manufacturer and third-party warranties to Buyers in a manner consistent with the Magnuson-Moss Warranty Act (15 U.S.C. §§ 2301 et seq.) and the California Song-Beverly Consumer Warranty Act (Cal. Civ. Code §§ 1790 et seq.).

8.2 Manufacturer and Third-Party Warranties (Pass-Through)

To the extent any manufacturer’s warranty, limited warranty, or other written warranty accompanies an Item at the time of sale, such warranty is passed through to the Buyer pursuant to applicable law. Buyers are encouraged to review any such warranty documentation included with the Item. We do not expand, limit, or modify manufacturer warranties.

If an Item is sold with an unexpired manufacturer’s warranty, the Buyer may be entitled to enforce that warranty directly with the manufacturer. We will provide reasonable cooperation in facilitating warranty claims where possible, but assume no obligation to honor or fulfill manufacturer warranty terms.

8.3 Implied Warranties and State Consumer Protection Laws

EXCEPT AS EXPRESSLY SET FORTH IN THIS SECTION 8 AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE MAKE NO WARRANTIES, EXPRESS OR IMPLIED, REGARDING ANY ITEMS SOLD THROUGH THE PLATFORM, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. OUR ROLE IS LIMITED TO FACILITATING TRANSACTIONS BETWEEN BUYERS AND SELLERS.

However, if you reside in a state that does not allow the disclaimer or limitation of certain implied warranties, this disclaimer does not apply to those warranties that cannot be disclaimed under applicable state law. For example, nothing in these Terms is intended to disclaim or limit implied warranties of merchantability or fitness for a particular purpose to the extent such disclaimers are prohibited by the Song-Beverly Consumer Warranty Act (California) or similar consumer protection laws in other states. In the event any provision of these Terms conflicts with applicable state consumer protection laws, the provisions of such state law shall control with respect to affected consumer transactions in that state.

8.4 Warranty Claim Process

Buyers who believe they received an Item that does not conform to the Seller’s representations, or an applicable written warranty should:

• First, initiate a return request through the Platform within the applicable inspection period, as described in the Return Policy
• For manufacturer warranty claims, contact the manufacturer directly using any warranty documentation accompanying the Item
• For unresolved disputes, use the dispute resolution procedures set forth in Section 17 of these Terms

9. Returns and Refunds

9.1 Return Policy

Returns, refunds, buyer protection, and related procedures are governed by our separate Return Policy, which is incorporated into these Terms by reference. You must comply with the Return Policy. The current Return Policy is available at Return Policy.

9.2 Return Request Process

Once a delivery is confirmed and the order becomes eligible for return, a Buyer may initiate a return request directly through the Platform by accessing their order dashboard. Return requests may not be submitted via email or outside the Platform. The return request must be submitted within the applicable inspection period.

9.3 Seller Approval and Inspection

Upon receipt of a return request, the Seller will review and either approve or deny the request. If the Seller approves the return, the Buyer must ship the Item back in the condition it was received. Upon receiving the returned Item, the Seller has an additional inspection period to review the returned Item for completeness and condition. If the Seller identifies missing accessories, damaged components, or other discrepancies not present at the time of original shipment, the Seller may raise an escalation with us.

9.4 Escalations

If a dispute arises during the return process — including a Seller’s denial of a return request or a dispute over Item condition upon return — either party may escalate the matter to us for review. We will evaluate the escalation and may, at its sole discretion, approve or deny the return, issue a full or partial refund, or take other remedial action. Our decision on escalated disputes is final. Partial refunds resulting from escalations are processed manually as described in Section 5.4.

10. User Content and Intellectual Property

10.1 User Content Defined

"User Content" means any information, data, text, photographs, images, videos, listings, descriptions, messages, reviews, feedback, or other materials that you submit, post, upload, or transmit through the Platform.

10.1a Reviews and Ratings

Only verified Buyers who have completed a transaction on the Platform are eligible to leave a review for a Seller. Reviews consist of a star rating and a written text description. Photo or video uploads are not permitted in reviews. All reviews are subject to our content policies and may be removed if they violate these Terms. We do not pre-screen or moderate reviews before publication but reserve the right to remove any review at its discretion.

10.1b Profile Customization

You may personalize your profile by uploading a profile avatar and a profile banner image, whether you are a buyer or a seller. You are solely responsible for ensuring that any images they upload comply with these Terms, including the Prohibited User Content and Conduct rules in Section 10.4. We reserve the right to remove profile images that violate these Terms.

10.2 Ownership and License

You retain ownership of any User Content you submit. However, by submitting User Content, you grant us and our affiliates a non-exclusive, worldwide, royalty-free, fully paid-up, transferable, sublicensable, perpetual, and irrevocable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, publicly perform, and publicly display your User Content in connection with operating the Platform, promoting our Services, and conducting our business. This license includes the right to display your listings on the Platform, share them on social media, use them in marketing materials, and allow others on the Platform to view and interact with your content.

10.3 User Content Representations

By submitting User Content, you represent and warrant that you own all rights to the content or have obtained all necessary permissions; that your content does not infringe any third-party rights; that it complies with applicable law and these Terms; and that you have the right to grant the license described above.

10.4 Prohibited User Content and Conduct

You agree not to submit User Content or engage in conduct that:

Illegal or Harmful Activity:

• Is unlawful, harmful, threatening, abusive, harassing, defamatory, obscene, or otherwise objectionable
• Promotes, encourages, or facilitates illegal activity or violence
• Constitutes fraud, deception, or misrepresentation
• Infringes any intellectual property, privacy, or publicity rights
• Contains malware, viruses, spyware, or other harmful code
• Impersonates any person or entity or misrepresents your identity or affiliation

Marketplace Abuse:

• Constitutes spam, unsolicited advertising, or commercial solicitation unrelated to the Platform
• Attempts to circumvent Platform fees, payment processing, or buyer/seller protections
• Attempts to take transactions off the Platform to avoid fees or circumvent buyer/seller protections
• Solicits you to conduct transactions outside the Platform
• Encourages return fraud, payment fraud, or other fraudulent transactions
• Includes false or misleading statements about an Item's condition, specifications, or functionality
• Contains threats, coercion, or intimidation directed at others on the Platform
• Harasses, stalks, or bullies others on the Platform

Personal Information and Privacy:

• Solicits, collects, or shares personal information about others on the Platform without consent
• Discloses another person's private information without authorization
• Requests payment or personal financial information through the Platform

Prohibited Commercial Conduct:

• Lists counterfeit, stolen, or illegally obtained goods
• Offers services in violation of applicable law or Platform policy
• Attempts to sell restricted items (weapons, drugs, hazardous materials, etc.)
• Uses the Platform for money laundering, terrorist financing, or sanctions evasion

System and Account Abuse:

• Attempts to gain unauthorized access to Platform systems or other accounts
• Uses automated tools, bots, or scrapers to access the Platform without authorization
• Reverse engineers, decompiles, or attempts to discover the source code of the Platform
• Creates multiple accounts to evade restrictions, suspensions, or bans
• Manipulates Platform algorithms, search results, or listing rankings through artificial means
• Disrupts the normal operation of the Platform or its services

Content Standards:

• Contains hate speech, discriminatory language, or content targeting individuals based on protected characteristics
• Sexualizes, exploits, or endangers minors in any way
• Depicts graphic violence, gore, or extreme cruelty
• Promotes self-harm, eating disorders, or other dangerous behaviors
• Contains non-consensual intimate imagery

General Prohibition:

• Encourages, assists, or enables any other party to engage in any prohibited activities

We reserve the right to remove, edit, or refuse to display any User Content that violates these standards or is otherwise objectionable in our sole discretion. Violations may result in content removal, account restrictions, account suspension, or account termination.

10.5 Content Monitoring and Removal

We are not obligated to monitor User Content but reserves the right to remove, edit, or refuse to display any User Content that violates these Terms or is otherwise objectionable in our sole discretion. We are not responsible for the accuracy, completeness, or legality of User Content.

10.6 Our Intellectual Property

All content and materials available on the Platform — including text, graphics, logos, images, software, and data compilations — are our property or the property of our licensors and are protected by applicable intellectual property laws. Our name, logo, and all related marks may not be used without our prior written permission.

10.7 Limited License to Use the Platform

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Platform solely for your personal or business purposes as a Buyer or Seller, as applicable. This license does not include the right to: (i) modify, adapt, translate, or create derivative works based on the Platform; (ii) reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code or underlying technology of the Platform; (iii) rent, lease, lend, sell, or transfer the Platform or your access to it; (iv) use the Platform for any unlawful purpose or in violation of these Terms; or (v) remove or alter any proprietary notices, labels, or marks on the Platform.

We reserve the right to suspend or terminate this license at any time, with or without cause, and to modify or discontinue the Platform or any features thereof at our sole discretion.

10.8 User Blocking and Content Visibility

You may block other users to prevent contact and hide their content from your view, including past conversations and listings. However, you may not block another user while a transaction is ongoing or during any active dispute, return request, or escalation involving that user.

Effects of Blocking:

Blocking a user will:

• Prevent that user from sending you direct messages through the Platform
• Hide their public listings and profile from your view
• Hide past conversations with that user from your view (though we retain records for dispute resolution and compliance purposes)
• Not affect your ability to complete ongoing transactions or resolve disputes

Blocking Restrictions During Transactions: If you block a user during an active transaction or dispute, we may remove the block to allow completion of the transaction and resolution of disputes. You may block that user again after the transaction is finalized.

Abuse of Blocking Feature: Attempting to block a user to evade dispute resolution, avoid transaction obligations, or circumvent platform policies violates these Terms and may result in account suspension or termination.

11. Intellectual Property Infringement (DMCA)

11.1 Respecting Intellectual Property

We respect the intellectual property rights of others. If you believe that content on our Platform infringes your copyright or other intellectual property rights, please let us know and we'll take action.

11.2 How to Report Infringement

If you believe content on our Platform infringes your copyright, send an email to our Copyright Agent at help@techsnap.io with the subject line "DMCA Takedown Request." Please include:

• Your name, email address, and phone number
• A description of the copyrighted work you believe has been infringed
• The specific location of the infringing content on our Platform
• An explanation of why you believe the content infringes your rights
• A statement that you have a good faith belief the use is not authorized
• A statement under penalty of perjury that you are authorized to act on behalf of the copyright owner
• Your signature (electronic is fine)

11.3 Our Review Process

Once we receive your report, we will review it promptly. If we determine the content violates intellectual property rights, we will remove it. We will also notify you of the removal.

11.4 Dispute a Removal

If your content was removed and you believe it was removed in error, you can file a counter-notice with our Copyright Agent at help@techsnap.io. Your counter-notice should include:

• Your name, email address, and phone number
• Identification of the content that was removed
• An explanation of why you believe the removal was a mistake
• A statement under penalty of perjury that you have a good faith belief the removal was in error
• A statement that you consent to the jurisdiction of federal court in Sacramento, California
• Your signature (electronic is fine)

If we receive a valid counter-notice, we will notify the person who reported the infringement and may restore your content within 10–14 business days unless they file a lawsuit to prevent restoration.

11.5 Repeat Infringers

You may have your account suspended or terminated if you repeatedly infringe others’ intellectual property rights. We consider factors like the number of infringement reports, the severity of the violations, and whether you have made efforts to stop infringing.

11.6 Copyright Protection Measures

We do not help you circumvent security measures or technological protections used to protect copyrighted works.

13. Third-Party Services

The Platform may integrate with third-party services including payment processors (Stripe) and shipping services (Shippo). These services are not under our control. Your use of third-party services is at your own risk and subject to their respective terms and policies. We provide third-party service integrations "AS IS" and reserve the right to add, modify, or remove such integrations at any time without notice.

14. Disclaimers of Warranties

YOUR USE OF THE PLATFORM AND SERVICES IS AT YOUR SOLE RISK. THE PLATFORM AND ALL SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

WE MAKE NO GUARANTEE REGARDING THE AUTHENTICITY, QUALITY, SAFETY, LEGALITY, OR ACCURACY OF ANY ITEMS OR LISTINGS. WE DO NOT VERIFY YOUR IDENTITIES OR THE TRUTHFULNESS OF YOUR REPRESENTATIONS. WE DO NOT GUARANTEE THAT ANY PARTICULAR TRANSACTION WILL BE SUCCESSFUL.

For a complete discussion of warranty disclaimers, implied warranties, and consumer protection provisions, please see Section 8 of these Terms.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL WE, OUR AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING LOSS OF PROFITS, GOODWILL, USE, OR DATA, ARISING OUT OF OR RELATING TO YOUR USE OF OR INABILITY TO USE THE PLATFORM.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL amount PAID BY YOU TO OR THROUGH US IN THE SIX (6) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY (INCLUDING FOR SELLERS, PLATFORM FEES AS DESCRIBED IN SECTION 22.7, AND FOR BUYERS, ITEM PURCHASE PRICES), OR (B) ONE HUNDRED DOLLARS ($100).

These limitations do not apply to liability for gross negligence, fraud, intentional misconduct, or any other liability that cannot be limited under applicable law. The warranties set forth in Section 8 for California consumers are also not limited by this Section. Some jurisdictions do not allow certain exclusions, so some limitations may not apply to you.

16. Indemnification - Buyers

You agree to defend, indemnify, and hold harmless us, our affiliates, officers, directors, employees, agents, licensors, and service providers from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorney’s fees) arising from or relating to: your use of the Platform; your violation of these Terms; your violation of any rights of another party; your User Content or Items you list or sell; any transactions you enter into as a Buyer; or your breach of any representation or warranty in these Terms.

This indemnification obligation survives termination of these Terms.

17. Dispute Resolution and Arbitration

17.1 Informal Resolution

Before initiating arbitration, you agree to first attempt informal resolution by contacting us at help@techsnap.io with a detailed description of the dispute and the relief sought. If the dispute is not resolved within sixty (60) calendar days, either party may initiate arbitration.

17.2 Binding Arbitration

Unresolved disputes will be finally and exclusively resolved by binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules and, where appropriate, Consumer-Related Dispute Supplementary Procedures, as modified by these Terms. The arbitrator’s decision will be final and binding and may be entered as a judgment in any court of competent jurisdiction. The arbitrator may not award damages in excess of the limitations in Section 15.

17.3 Arbitration Fees

For disputes involving $10,000 or less, we will pay all AAA filing, administration, and arbitrator fees upon your request. For disputes exceeding $10,000, fees will be determined per the AAA Rules. If the arbitrator finds the arbitration frivolous, you will be responsible for reimbursing us for any fees paid on your behalf.

17.4 Exceptions to Arbitration

Either party may bring an action in court to: (i) seek injunctive or other equitable relief to protect intellectual property rights; or (ii) pursue eligible claims in small claims court. Either party may also seek interim or provisional court relief to preserve the status quo or prevent irreparable harm.

17.5 No Class Actions

YOU AND WE AGREE THAT EACH PARTY MAY BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS UNLESS BOTH PARTIES AGREE.

17.6 Modifications to Arbitration Provision

If we make any future changes to this arbitration provision (other than address changes), you may reject the change by sending written notice within thirty (30) days. The prior arbitration provision will then apply to any disputes between you and us.

18. Governing Law and Venue

These Terms and any disputes will be governed by and construed in accordance with the laws of the State of California, without regard to conflict of law principles. To the extent any lawsuit or court proceeding is permitted, you and we agree to submit to the exclusive personal jurisdiction of the state and federal courts located in Sacramento County, California. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

19. General Provisions

19.1 Entire Agreement

These Terms, together with our Privacy Policy and Return Policy, constitute the entire agreement between you and us regarding the Platform and supersede all prior understandings, agreements, representations, and warranties.

19.2 Modifications to Terms

We may modify these Terms at any time. Changes will be posted on the Platform with an updated “Last Updated” date. Material changes will become effective ten (10) calendar days after posting for existing users and immediately for new users. Continued use of the Platform after changes become effective constitutes acceptance of the revised Terms.

19.3 Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions will continue in full force. The invalid provision will be modified to the minimum extent necessary to make it enforceable while preserving its intent.

19.4 Waiver

No waiver of any provision will be deemed a continuing waiver of that or any other provision. Our failure to assert any right under these Terms does not constitute a waiver of that right.

19.5 Assignment

You may not assign, transfer, or delegate these Terms or your rights without our prior written consent. We may assign or transfer these Terms without restriction. Any attempted assignment in violation of this section will be void.

19.6 Force Majeure

We will not be liable for any failure or delay due to causes beyond its reasonable control, including acts of God, natural disasters, war, terrorism, pandemics, strikes, or government actions.

19.7 Electronic Communications

By using the Platform, you consent to receive communications from us electronically, including by email or Platform notices. Such communications satisfy any legal requirement that they be in writing.

19.8 Limitation Period for Claims

Unless prohibited by applicable law, any claim arising out of or related to these Terms or the Platform must be filed within one (1) year after it arose, or it will be forever barred.

19.9 Relationship of Parties

Nothing in these Terms creates any agency, partnership, joint venture, employment, or franchising relationship between you and us. You have no authority to bind us or make representations on its behalf.

19.10 Export Controls

You agree to comply with all applicable U.S. export and re-export control laws. You represent that you are not located in a country subject to a U.S. government embargo and that you are not listed on any U.S. government list of prohibited or restricted parties.

19.11 Section Headings

Section headings are provided for convenience only and have no legal or contractual effect.

19.12 Survival

The following provisions will survive termination or expiration of these Terms: Section 8 (Warranties), Section 10 (User Content and Intellectual Property), Section 11 (DMCA), Section 15 (Limitation of Liability), Section 16 (Indemnification — Buyers), Section 17 (Dispute Resolution and Arbitration), Section 18 (Governing Law and Venue), Section 19 (General Provisions), and any other provisions that by their nature are intended to survive termination.

19.13 Communications and Support

We send transactional emails to you in connection with account activity, purchases, shipment tracking, return requests, and other Platform events. By creating an account, you consent to receive these transactional communications. You may also opt in to receive marketing and promotional emails from us, including notifications about new listings and Platform updates. Marketing email preferences can be managed through your account settings or by following the unsubscribe instructions in any marketing email.

For support inquiries, Buyers and Sellers may contact us directly by email at help@techsnap.io any time. However, the Platform is designed to encourage Buyers to first attempt to resolve issues directly with the Seller. If a resolution cannot be reached with the Seller, Buyers may escalate the matter to us. A “Contact Support” option is available within the Platform at any time.

20. California-Specific Provisions

Under California Civil Code Section 1789.3, if you are a California resident, you are entitled to the following consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210.

21. Contact Information

If you have any questions, concerns, or complaints about these Terms or the Platform, please contact us at:

Techsnap LLC

2108 N ST STE N

Sacramento, CA 95816

United States

Email: help@techsnap.io

Website: techsnap.io

22. Additional Terms Applying to Sellers

22.1 Seller Eligibility and Vetting

You may apply to become a Seller on the Platform. Seller status is not automatically granted and is subject to our review and approval. To be approved as a Seller, applicants must complete a vetting application demonstrating prior experience building and selling custom PCs. Acceptable evidence of experience includes, but is not limited to:

• A profile or transaction history on an established PC resale platform (e.g., Jawa)
• A Facebook Marketplace or similar peer-to-peer sales history showing prior PC sales
• A personal website, portfolio, or other verifiable online presence demonstrating custom PC experience

The vetting process exists because Sellers on the Platform are expected to have the technical competence to support the custom builds they sell and to address post-sale technical issues. We reserve the right to deny any applicant and to revoke Seller status at any time if a Seller no longer meets these standards or violates these Terms.

22.2 Seller Listing Requirements

Sellers must provide accurate, complete, and truthful information in all listings. Each listing must include:

• A detailed description of the PC, including all components with specific model numbers and specifications
• Clear photographs of the actual Item being sold (stock photos are prohibited)
• Disclosure of any cosmetic defects, wear, or imperfections
• Accurate information regarding the Item’s functionality and condition

Sellers represent and warrant that they have all rights necessary to sell the Items they list and that all listings comply with applicable law and these Terms.

22.3 Functional Items Only

All Items listed on the Platform must be fully functional and operational as described. The following are strictly prohibited:

• "As-is" or "for parts" listings
• Non-working or defective PCs
• PCs with undisclosed defects or missing components
• Items that do not match the condition or specifications stated in the listing

22.4 Prohibited Items and Activities

The following items and activities are strictly prohibited on the Platform:

• Stolen, counterfeit, or illegally obtained goods
• Items that infringe upon intellectual property rights
• PCs containing pirated software, unlicensed operating systems, or invalid software licenses
• Items containing malware, viruses, spyware, or other malicious code
• Any item that is illegal to possess, sell, or ship under applicable law
• Items designed to circumvent copyright protection or digital rights management technologies
• Items subject to liens, encumbrances, or third-party claims that would prevent lawful transfer
• Items that would breach any contract, obligation, or agreement with a third party if sold

We reserve the right to remove any listing that violates these Terms, is misleading, or is otherwise objectionable in our sole discretion.

22.5 Cross-Platform Listings

Sellers may list the same PC on other platforms simultaneously. However, Sellers must remove listings promptly upon sale to prevent duplicate sales. If an item is sold on our Platform, the Seller must remove the listing from all other platforms within 12 hours. If an item is sold on another platform, the Seller must remove the listing from our Platform within 12 hours. Failure to remove listings within the specified timeframe may result in account penalties or termination.

22.6 Listing Removal and Suspension

We reserve the right to disable, remove, or delist any individual product listing at any time, with or without prior notice, for any reason or no reason. The following represents some of the reasons we may remove a listing:

• The listing violates these Terms or applicable law
• The listing contains inaccurate, misleading, or incomplete information
• The item fails to meet functionality or condition standards
• The listing has been reported and is found to be objectionable
• We deem the listing inappropriate in our sole discretion

22.7 Seller Fees

Sellers are charged the following fees for each completed transaction, deducted from the Seller’s payout:

Our platform fee may vary based on individual seller agreements or promotional programs. Promotional offers accepted by individual sellers are binding and override standard fees as documented in their account agreement or promotional offer letter.

All fees are deducted from the Seller's payout upon payment release. The Stripe processing fee is calculated on the total amount charged to the Buyer (including item price, shipping, and applicable sales tax).

In the event of any conflict between fees stated in these Terms and fees displayed on our Platform or website, the publicly displayed fees control. However, promotional offers accepted by individual sellers override standard fees as stated in their account agreement or promotional offer letter.

At payout, our platform fee is retained in our Stripe balance, and the net amount (after deducting platform and Stripe processing fees) is disbursed to the Seller. If a return request is filed during the inspection period, the full payment remains held pending dispute resolution.

22.8 Shipping Obligations

Sellers must ship purchased Items within five (5) business days of purchase confirmation. We generate prepaid shipping labels through Shippo based on package dimensions and weight provided by the Seller. Sellers are responsible for:

• Providing accurate weight and dimension specifications for the packaged Item
• Packaging the Item securely to prevent transit damage
• Using the prepaid shipping label provided by us
• Requiring a signature upon delivery for all shipments
• Using a shipping carrier that provides tracking and requires proof of delivery
• Providing tracking information to the Buyer through the Platform

Sellers must not provide inflated or inaccurate package dimensions or weight. Any shipping surcharges resulting from incorrect information provided by the Seller may be deducted from the Seller's payout.

22.9 Shipping Notifications and Tracking

Sellers are responsible for providing us with tracking information for all shipments. Once a Seller provides tracking details to the Platform, we receive automated notifications from the shipping carrier when a shipment is marked as shipped, delivered, or delayed. Buyers can view tracking information and their order status on their Dashboard at any time. Upon confirmed delivery, an order automatically becomes eligible for a return request within the applicable inspection period set forth in the Return Policy.

22.10 Seller Warranty Obligations

Sellers represent and warrant to us and Buyers that, to the best of their knowledge, each Item listed and sold through the Platform:

• Is fully functional and operational as described or disclosed in the listing
• Is free from material defects not disclosed in the listing
• Contains only legitimately licensed software, if any software is included
• Is not subject to any lien, encumbrance, or third-party claim that would prevent lawful transfer

Each Seller, as the seller of the Item, is solely responsible for the accuracy of their representations regarding the Item’s condition, specifications, and warranty status. We do not independently verify Seller representations.

22.11 Seller Payouts

Sellers receive payment for completed sales after the inspection period has expired without a return request. At the time of payout, our platform fee is deducted from the sale proceeds, and the net amount (after deduction of the platform fee and applicable Stripe processing fees) is disbursed to the Seller. If a return request is filed during the inspection period, the full payment remains held pending resolution of the dispute.

22.12 Seller Indemnification

You agree to defend, indemnify, and hold harmless us, our affiliates, officers, directors, employees, agents, licensors, and service providers from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorney's fees) arising from or relating to:

• Your listings or any Items you sell on the Platform
• Any breach of your representations and warranties regarding Items (including condition, functionality, specifications, and authenticity)
• Product defects, product liability claims, or personal injury arising from Items you sell
• Any warranty claims or disputes related to Items you sell
• Your violation of intellectual property rights, privacy rights, publicity rights, or applicable law in using the Platform
• Any transaction disputes, return requests, or refund claims arising from your sales
• Fraudulent or misleading listings or misrepresentation of Items
• Your violation of these Terms, including the seller-specific terms in Section 22
• Any use of buyer information or violation of buyer privacy

22.13 Seller Release and Waiver

By becoming a Seller on the Platform, you agree that, in consideration for the opportunity to use the Platform to sell Items, you waive any and all claims, known and unknown, against us, our affiliates, officers, directors, employees, agents, licensors, service providers, successors, and assigns, arising out of or relating to the Platform or your use of the Platform.

If you are a California resident, you waive California Civil Code Section 1542, which provides that a general release does not extend to claims which the creditor does not know or suspect to exist at the time of executing the release. This waiver applies to all claims, whether known or unknown at the time of agreeing to these Terms.

The indemnification obligation in Section 22.12 and this release and waiver in Section 22.13 survive termination of these Terms.